Casting a compelling vision-The key to building your customer service brand!

Casting vision is one of my favorite things to do as a leader. As we sat down and articulated our goals for the New Year, we needed to think about a compelling vision for 2015. Great leaders cast a vision for their organization. Whether you are leading a department or a big division in your business, your employees want to know where they are heading and why they should follow your vision as a leader.

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L2L Contributing Author